Link-Sat Communications
Communication Solutions for Africa

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Link-Sat Communications
11094 D Lee Highway, Suite 104, Fairfax, VA 22030, USA

Phone: 703 385 2117
Fax: 703 385 2119
Email: info@link-sat.net

TECHNICAL SUPPORT - 1

1 I am having problems connecting to the internet: My web browsing is very slow:	4 What is the effect of rain and weather conditions on the service? What are the minimum computer requirements for satellite Internet access? What protocols are supported?
2 How do I activate my site? RCST commands Can I install this system myself?	5 What help desk services or maintenance services do you provide? Computer viruses
3 What is the difference between public and private IP? How many IP addresses can I use?	Contact technical support

I am having problems connecting to the internet:
1.Ping the computers in your network: if ping is completed then your switch is working properly.
2.Ping the indoor unit (RCST): if ping able then your connection into the RCST is working properly.
3.Ping 209.131.36.159 (yahoo.com): if ping able then you have good satellite connection and beyond.
If you are unable to ping yahoo.com, for example, check that your PC has the correct gateway, subnet mask and two valid DNS addresses.

My web browsing is very slow:
1. Check for virus: Here is a free anti virus from McAfee Inc: http://vil.nai.com/vil/stinger/
2. Turn all other systems off and just use one PC terminal. Do this check if you think you have a bandwidth problem when multiple PCs are connected. If the one PC runs properly then you are over using your bandwidth and need to purchase more to support all your systems. Note that just one PC with a virus may slow your whole network.

Contact Technical support:
Please go over all the above information before clicking here to send a message to Link-Sat technical support.