Link-Sat Communications
Communication Solutions for West Africa

TECHNICAL SUPPORT - 5

What help desk services or maintenance services do you provide?
LINK-SAT Communication provides professional help desk services to ensure that all of your Internet needs are met. If you perform self installation, Link-Sat Communications will not be able to help you with the installation configuration without paying the minimal $495 installation charge.

COMPUTER VIRUSES
Computer viruses are transferred from computer to computer by floppy diskettes or across the Internet through e-mail attachments. Therefore, companies with connections to the Internet and Internet account holders are at risk of receiving a mystery message. WIN Internet training specialists advise account holders to delete messages from individuals that you do not know. Viruses submitted across the Internet can affect a computer when an accountholder opens an e-mail message and double-click (execute) on the executable attachment. Once the virus is dormant to a local computer, system failures may increase or one day the computer may not boot. It is recommended that computers connected to the Internet have an anti-virus software. The software will protect the computer's operating system and hard-drive from most viruses. Free evaluation anti-virus software is available at the following locations:
http://www.mcafee.com    http://www.symantec.com
To obtain the best protection, purchase the full version of the software, after the evaluation period.
If you have any questions or comments, please feel free to send a message to us using the link at the bottom of this page.

Virus Detection and Prevention Tips
1. Do not open any files attached to an email from an unknown, suspicious or untrustworthy source.
2. Do not open any files attached to an email unless you know what it is, even if it appears to come from a dear friend or someone you know. Some viruses can replicate themselves and spread through email. Better be safe than sorry and confirm that they really sent it.
3. Do not open any files attached to an email if the subject line is questionable or unexpected. If the need to do so is there always save the file to your hard drive before doing so.
4. Delete chain emails and junk email. Do not forward or reply to any to them. These types of email are
considered spam, which is unsolicited, intrusive mail that clogs up the network.
5. Do not download any files from strangers.
6. Exercise caution when downloading files from the Internet. Ensure that the source is a legitimate and
reputable one. Verify that an anti-virus program checks the files on the download site. If you're uncertain, don't download the file at all or download the file to a floppy and test it with your own anti-virus software.
7. Update your anti-virus software regularly. Over 500 viruses are discovered each month, so you'll want to be protected. These updates should be at the least the products virus signature files. You may also need to update the product's scanning engine as well.
8. Back up your files on a regular basis. If a virus destroys your files, at least you can replace them with
your back-up copy. You should store your backup copy in a separate location from your work files, one that is preferably not on your computer.
9. When in doubt, always err on the side of caution and do not open, download, or execute any files or email attachments. Not executing is the more important of these caveats. Check with your product vendors for updates which include those for your operating system web browser, and email. One example is the security site section of Microsoft located at http://www.microsoft.com/security

Contact Technical support:
Please go over all the above information before clicking here to send a message to Link-Sat technical support.

 

Copyright - © 2005 Link-Sat Inc. - All rights reserved.   Service Agreement - Standard Terms and Conditions    23 May 2005