Link-Sat Communications
Communication Solutions for West Africa

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Link-Sat Communications
11094 D Lee Highway, Suite 104, Fairfax, VA 22030, USA

Phone: 703 385 2117
Fax: 703 385 2119
Email: info@link-sat.net

TECHNICAL SUPPORT - 2

1 I am having problems connecting to the internet: My web browsing is very slow:	4 What is the effect of rain and weather conditions on the service? What are the minimum computer requirements for satellite Internet access? What protocols are supported?
2 How do I activate my site? RCST commands Can I install this system myself?	5 What help desk services or maintenance services do you provide? Computer viruses
3 What is the difference between public and private IP? How many IP addresses can I use?	Contact technical support

How do I activate my site?
For activation of a new site the following information must be given to Link-Sat Communications.
Site information:
Terminal Name:
Terminal ID:
Latitude:
Longitude:
Size of dish:
Address:
Contact Person:
Tel No(s):

RCST Commands:
CONO: show system information ( CONO MUST BE THE FIRST )
PRT TERMEXEC: print running status
PCONF: print configuration
TCMP: Shows receive bit error rate - helpful for aligning the dish
ETHER (E): Show Ethernet interface status.
TCPS: TCP connection status
LMEP: indication that files are loaded into the two banks for both the software and firmware.
TBTP
BMS

Can I install this system myself?
All of the instructions required to assemble the satellite dish and install the modem are included. Installation is relatively simple but rock solid fixing and very accurately pointing of the dish and good connection of the cable plugs requires much more skill than is immediately obvious. Dish pointing requires nuts to be adjusted to an accuracy of 1/6th of a turn if the transmit beam is to be properly centred and the required rain margin achieved. If in doubt, pay for a proper job to be done by a qualified installer. The installer will also carry out the initial terminal software configuration. If you do your own installation we will not guarantee your equipment or service. There is a minimum fee of $495 for any installation help provided by Link-Sat Communications.

Contact Technical support:
Please go over all the above information before clicking here to send a message to Link-Sat technical support.